Attenda - certainty / confidence / agility

Attenda's Enterprise Applications managed services extend to other common Enterprise Applications such as CRM, Business Intelligence, HR & Payroll, Payment & Billing Systems and other specialised, unique applications.

Whilst there are certain applications that we have a deep knowledge and capability in – SAP, Microsoft Dynamics and Oracle – in fact we can operate and manage any enterprise application. We can help you deploy new systems rapidly, monitor and manage the application and implement changes, enabling you to stay agile and ahead of the competition.

Our managed services for other enterprise applications will achieve this:

  • Through the adoption of our standard, well defined ITIL processes for IT Service Management, backed by ISO 20000 certification
  • By writing custom monitors and alerts specific to the application, as specified by the client, to monitor the system up to and including the database and application layer
  • By running customised procedures dedicated to management of the application
  • With the escalation of problems to 3rd parties or by passing back to the client through to resolution
  • Via our client portal which provides visibility of all tickets, performance reports and other service impacting information
  • By building the solution on Attenda’s industry defining IT operations platform, Attenda M.O.

The result is the delivery of a flexible, fully managed and supported application management outsourced service for legacy or newly developed enterprise applications.

The benefit of our managed service to your business is the ability to free up your application specialists to focus on the continued development of the application and supporting business processes, to add strategic value to the business.
  • Client comment
    • "Attenda is one of the few outsourcing contracts that we operate. They add value to what we do, they are excellent partners and we are impressed by their capabilities and expertise."

      Alex Scott, Director of Technology, DX

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